Frequently asked questions
How long does delivery take?
Standard delivery takes 3–5 working days, express 24–48 hours. Orders placed before 3pm ship the same day.
Is delivery free?
Yes, standard and pickup point delivery is free from €49 across the European Union.
How can I track my order?
Sign in to your account and go to “My orders”. You also receive the tracking number by email when it ships.
Can I return a product?
Yes, you have 15 days after receipt to return a product free of charge.
Are products new and under warranty?
All our products are new, sourced from official brand channels and covered by at least a 2-year warranty.
Which payment methods do you accept?
The payment methods offered depend on your country: they are shown at the “Payment” step of checkout.
How do I use a promo code?
Enter your code in the “Promo code” field of the cart, then click “Apply”.
Contact us
Contact usA question about a product, an order or a return? Our team replies within 24 working hours.